Yes, we offer customization services for B2B clients with specific project requirements. This includes custom sizes, materials, finishes, and designs. For white label partnerships, we can develop exclusive designs that align with your brand aesthetic.

Yes, our products meet US safety standards and carry appropriate certifications. Depending on the specific product, these may include:

• UL (Underwriters Laboratories) or ETL certification
• FCC compliance for products with electronic components
• Energy efficiency certifications where applicable

We maintain detailed documentation of all certifications and can provide this information for your procurement requirements.

Our lighting products are designed with energy efficiency in mind. We primarily use LED technology, which significantly reduces energy consumption compared to traditional lighting. Many of our products comply with Energy Star requirements and other energy efficiency standards. We can provide specific energy consumption details and certifications for each product in our catalog.

We maintain rigorous quality control processes throughout our production and supply chain:

1. All designs undergo engineering review for structural integrity
2. Materials are tested for durability and safety
3. Products undergo electrical safety testing to meet US standards
4. Random batch testing ensures consistent quality
5. Finished products receive final inspection before shipping

We stand behind our quality with comprehensive warranty coverage.

Yes, we have our in-house logistics expert support international shipping, though additional documentation, customs fees, and longer lead times may apply. International B2B customers should consult with our logistics team to understand specific requirements for their region. We have experience navigating customs requirements for lighting products in various markets.

We take great care in packaging our lighting to prevent transit damage. However, if damage occurs:

1. Inspect all deliveries immediately upon receipt
2. Document any damage with photos
3. Report issues to our B2B support team within 5 of delivery
4. We'll process replacement items promptly and handle claims with shipping carriers
5. For large orders, we can arrange for inspection services at delivery

Yes, we welcome visits to our showroom by appointment. For partners unable to visit in person, we offer:

• Sample programs with discounted pricing
• Virtual showroom tours
• Detailed digital catalogs with specifications
• Video demonstrations of products

Samples and showroom visits are particularly valuable for understanding the quality and aesthetic details of our lighting collections.

Yes, we offer introductory packages for new B2B partners that may include special pricing on sample orders, free shipping on first orders that meet certain thresholds, and promotional support materials.

Our white label program allows businesses to sell our lighting designs under their own brand:

1. Select from our existing designs or create custom designs.
2. Your branding appears on all products and packaging.
3. Marketing materials can be provided with your branding.
4. No mention of Aure Lighting appears to end customers.
5. Exclusive territory options may be available.

Yes, we offer customized packaging solutions for our B2B partners. This includes branded boxes, custom hang tags, and promotional inserts. For white label partnerships, all packaging and product labels will feature your branding exclusively. We can work with your design team to ensure packaging meets your brand standards or provide design services if needed.

We accept various payment methods including ACH transfers, credit cards, and wire transfers. For established B2B relationships, we offer Net 30 terms after credit approval. First-time orders typically require a 50% deposit with the balance due before shipping. For large custom orders, we may establish a payment schedule based on production milestones.